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Customer Support Specialist Remote
Click here to get more details & Apply to this job02/21/2012
Customer Support Specialist
8 Factors
Berkeley, California
We are a rapidly growing E-learning start-up dedicated to helping entrepreneurs grow their businesses. We are seeking a Customer Support Specialist to join our team. At 8 Factors, we believe in
novation only comes about when talented, driven people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to engage and inspire their entrepreneurial spirit, and that by focusing on their needs, we can make a positive impact on their business.
The ideal candidate will have 1+ years of customer support experience at a tech company, preferably E-commerce. This is a multi-function, contract-to-hire position. It is an opportunity for a tech-savvy individual who wants to be part of an ambitious team that is making a meaningful and enduring contribution to job creation in America. 8 Factors is a fast-paced environment that provides plenty of opportunities for challenging career milestones.
Responsibilities
Your job as the Customer Support Specialist will be to help guide our customers through the 8 Factors product experience. You will be responsible for overseeing the planning, development and implementation of the customer service department. As the primary point of communication for our customers, you will handle all technical, sales, and customer support issues. Fast and effective communication and troubleshooting skills are a must. Project management skills are also required as you will work strategically to enhance our product's user experience via interdepartmental collaboration, primarily with marketing and product development. Lastly, since you will nurture a responsive customer environment and help set customer service priorities for our company, we hope that you are a compassionate listener!
The Person
You understand and share our vision, mission, and values, and would enjoy showcasing how our products and solutions can improve our customers' businesses.
You are a people person with excellent interpersonal and communication skills (oral and written).
You are customer-centric. You naturally build, develop and maintain relationships with customers. You believe in providing an amazing, personalized experience to each and every customer.
You are both a natural educator and student.
You want to own projects, have responsibility and take initiative.
You have an innate commitment to quality.
You prefer the startup environment to large corporate settings. You thrive in a high-pressure, fast-paced entrepreneurial environment and enjoy wearing different hats.
You "get" technology and Internet culture. You have hands-on knowledge of a variety of Internet products, applications and services.
Duties
Own all things Customer Support (Sales, Tech/Product, Billing)
Deliver exceptional pre and post sales customer service around 8 Factors' product offering.
Interact with customers through multiple channels simultaneously as part of a customer-facing role. (Ex: Email, in-person at events, on our user network, etc.)
Understand the 8 Factors ecosystem and be able to communicate technical aspects of our products in non-technical terms.
Understand and convey our vision, mission, and values to our customers.
Lead and/or participate in interdepartmental development projects.
Requirements
Minimum 1+ years of customer support experience at a tech company, preferably E-commerce.
Previous people-facing roles where the emphasis has been on quality of service.
Project Management and organizational skills.
Enthusiasm and passion for everything you do.
Experience in any of the following areas will greatly contribute to your success in this role: Retail, Sales, Teaching, IT, Entrepreneurs and Business Owners, Hospitality, Product Specialist, Promotions.
This position is part-time / full-time, dependent on applicant. 8 Factors is based in Berkeley, but the position is largely remote. Competitive compensation plus bonuses. Please send cover letter and resume to the email address provided.
Location: Remote
Compensation: Competitive
Telecommuting is ok.
This is a contract job.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Technical Writer Research Assistant Rockville Md
Click here to get more details & Apply to this job02/21/2012
Technical Writer/ Research Assistant
We are looking for a research assistant/ technical writer who is a self starter, well-rounded and detail oriented, preferably someone with library science degree or course work in library science with knowledge of cla
ssification systems.
Specific tasks and requirements:
Gathering and classification of information resources according to given guidelines
Writing website content to represent concepts and software products
Writing manuals and user guides for consumer software products
Presentation of the concepts behind the software, not just the features.
Ability to convince in writing others to accept new concepts and approaches
Desired skills:
5+ years experience with technical writing
Experience creating user assistance documentation
Experience creating technical illustrations and annotated screenshots
Effective writing, editing and business communication skills.
Knowledge of standard consumer software (e.g., Microsoft Word, Excel, PowerPoint etc.) and standard business software applications
Experience working with desktop publishing, word processing, and on-line documentation software
Intermediate skills in creating graphical presentations
Attention to detail and follow-up skills essential.
Ability to work under tight deadlines and produce high quality work.
Must be a fast learner
Ability to work independently and as part of a team.
User experience with various database applications a plus
Experience in web design a plus
Location: Rockville, MD
Telecommuting is ok.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Electronic Technician Williston Or Minot Nd
Click here to get more details & Apply to this job02/20/2012
Life at Halliburton
For many of us, finding the balance between our work lives and personal lives can be difficult, but striking that balance can be crucial. For some, finding that balance could mean having the time and resources to get the advanced degr
ee they've long wanted. For others, it means having the opportunity to travel the world. And for others, it could mean being able to spend more time with family.
Under general supervision, maintain electronic instrumentation to provide reliable well maintained equipment to insure service quality. Promote safety awareness and environmental consciousness, and comply with all applicable safety and environmental procedures and regulations. Maintain electronic instrumentation to provide reliable well maintained equipment to ensure service quality. Develop the skills necessary to perform routine and preventative maintenance of electronic and electro-mechanical equipment. Perform basic operations using test equipment and industrial controllers required to test and calibrate equipment. Interpret electronic and mechanical drawings with guidance to assist in equipment repair. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations. Consequences of error are easily measured and can be confined. Skills are typically acquired through completion of an Associate degree or 2 year vocational training in electronic technology or equivalent. Must possess a valid driver's license.
No matter what work/life balance looks like to you, Halliburton provides numerous benefits and resources to help you balance the demands of your work and personal lives. This position offers relocation allowance and housing assistance.
If you are interested in applying for this position, please submit your application on-line at www.gohalliburton.com and refer to Requisition#205994. Halliburton is hosting a hiring event in St Cloud, MN on Monday and Tuesday, February 27th and 28th. If you want to be considered for an on-site interview, please submit your application on-line.
Halliburton is proud to be an equal opportunity employer.
Location: Williston or Minot, ND
Compensation: Hourly
Telecommuting is ok.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Crystal Reports Entrepreneurial Telecommute Dfw
Click here to get more details & Apply to this job02/20/2012
We are a small (we look much bigger than we are), growing, profitable, software company looking for someone to fill a VERY unique position. Here's what's so unique...
DESCRIPTION:
- We need someone that knows Crystal Reports really well (a minimum 7 know
ledge on a scale of 1-10; we would prefer an 8 our higher).
- We manufacture/sell add-ons for Crystal Reports. The job entails supporting customers who have questions related to our software as well as some Crystal Reports questions. The more you know Crystal Reports, the easier it will be to answer many of the questions.
- Our software is very stable, so we do not get tons of help desk tickets. At the most, we get 10 new tickets a day, and it's usually more like 5 tickets. We have customers all over the world though, so we get tickets 24x7. We answer all tickets within 15 minutes opened between 9am to midnight 7 days a week. From midnight to 9am, we answer "critical" tickets, what we refer to "production down". We get 2 of these type tickets a month, at the most. Again, our products are REALLY stable.
REQUIREMENTS:
- You must be currently UNemployed. This is NOT a "side" job.
- Solid knowledge of Crystal Reports (including formulas and subreports). You are confident in your skills and you know more than most when it comes to Crystal Reports.
- Again, you really, really, really need to know Crystal Reports! You will be tested on your knowledge.
- Good knowledge of SQL/ODBC/DSNs (if you are a 7 or better with Crystal, it is assumed you have this kind of knowledge)
- You will need to be "on call" 7 days a week (but it's a loose on call). The help desk system will send a text message and an email to you for any tickets opened between 9am and midnight. You are expected to respond to tickets immediately between 9am and 5pm, but in the evenings you have a 2 hour window to reply. For "critical" tickets, you will need to respond to those immediately.
- You will need to be able to answer support calls (maybe 3 per day) between 9am and 5pm most of the time. If you leave for lunch or go to gym or go to pick up the kids, you can let it go to voicemail. Just "try" to answer when possible. But we prefer customers open tickets and schedule a time for us to call them anyway.
- Note: If you need a day, evening, or weekend off-call, no problem. Just let us know and we will cover it.
- Important: You must have a QUIET work environment when calling and talking to customers. No kids talking/screaming in the background, no TV, no dogs barking. This is a 1 strike policy. We will do random support tests and if anything like this is heard or reported from a customer, you will be fired. 1 strike --- no second chances.
- You must have GREAT English and communication skills
BENEFITS:
- $1000/month is the pay
- We will pay for high-speed internet
- We will pay a $50/month phone or cell phone allowance
- You may work from home/telecommute
- You will not have to meet anyone face-to-face (unless you choose to)
- You have flexibility to run errands, pick up kids from school, whatever... we are open to anyone, but we envision maybe a stay-at-home mom/dad who happens to know Crystal Reports really well who would like to make some additional income AND have flexibility to do what you need to do.
- There is no other "busy" work for you to do when you are not supporting customers (other than learn our Crystal Reports-based products so you can answer questions). And if you want to work on creating more KnowledgeBase articles on our website so your providing of support is easier, you may do so.
- And a unique entrepreneurial opportunity...
ENTREPRENEURIAL OPPORTUNITY:
- We make 99% of our money from selling Crystal Reports add-ons, but we started off being a Crystal Reports training and consulting company (with a great Crystal Reports domain). We have a website that gets in really great leads from consulting and training.
- We are not currently doing much with the site, but we still get in really good leads (leads that would by $95-$150/hour for Crystal Reports support). And onsite training leads that would pay $1500+/day for an onsite class.
- We would like to give the person we hire to provide support the opportunity to grow the Crystal Reports website and kind of make it their own. We will retain ownership of the domain, but you are welcome to modify the site and work the Crystal Reports leads that come in. You can even set your own rates. If you want to hire other consultants, you can work that angle, too. We simply do not have the time to chase this business anymore. In exchange for this, we would take a 33% cut of whatever you make from the website. In other words, if you decide to do remote consulting for $100/hour, we'll get $33/hour from that.
- Note: If you modify the website, we will agree to remove ANY work you did on the website should you decide not to pursue this arrangement.We agree to this so you're not worried about you doing something great on the site and we take over. Like we said, this is a really unique opportunity.
- Note: We will cover support during times you're working with customers
OUR LOGIC ON PAY:
- This is a unique opportunity for someone to help us out and we are giving you a big opportunity to help yourself out
- Extreme flexibility
- We outsource a lot of small jobs overseas, but after watching 60 Minutes last night, we thought maybe, just maybe there may be someone that's been unemployed for a while that would JUMP at this opportunity a) to make SOME kind of income b) the entrepreneurial aspect of making a LOT more money
MORE INFORMATION:
- Please send us your resume and let us know what you think your knowledge of Crystal Reports is on a scale from 1-10. Sending us this information is a requirement for us to proceed further. Do not reply to this posting with "who are you" or "tell me more" without sending us your resume and Crystal rating.
- If we like what we read, we'll be in contact to tell you everything about our company and interview you about your Crystal Reports knowledge
We are located in Dallas/Fort Worth, but you may telecommute from anywhere in the United States.
Thanks!
Location: DFW
Compensation: $1000+
Telecommuting is ok.
This is a part-time job.
OK to highlight this job opening for persons with disabilities
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Field Engineer Chantilly Fairfax Sterling
Click here to get more details & Apply to this job02/20/2012
This is a 1099 position. Looking for a part time field engineer providing onsite and remote technical support. Be able to administer a network consisting of Windows servers, backup exec, centralized anti-virus solutions, small office firewalls, routers, s
witches and workstations. Must be able to communicate effectively with non-technical clients and be able to offer innovative solutions. Looking for a local candidate so if interested respond with hours you are available and expected hourly rate.
Location: Chantilly, Fairfax, Sterling
Telecommuting is ok.
This is a part-time job.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Work From Home Technical Support Experts Needed Anywhere
Click here to get more details & Apply to this job02/19/2012
Our company provides accurate, complete, and timely answers to customers' questions via an online question and answer site. We are growing very quickly and need tech support Experts to start right away.
We are currently seeking Experts in the following
areas:
- PHP Programming/WordPress Experts
- Apple Product Support (Mac, iPhone, iPad, iPod)
- Mobile Device Support (LG, HTC, Samsung, Blackberry, etc...) Smartphones/Tablets
- PC and Microsoft Product Support (Windows, Microsoft Office, etc...)
If you like spending time online for a few hours online everyday already, and are an expert an any of these products/services we deal with, then this would fit you like a glove.
This job does not pay hourly nor a salary. You are paid up to 50% of the question value (currently between $25 - $35) if your answer is accepted by the customer. It should take 5 to 15 minutes to answer each question. Full details will be provided to qualified candidates.
If interested, and you would like details around how this process works and how the pay-out is structured, please mail us including the following details:
- Your Legal Full Name
- Which Categories/Topics From Above You are an Expert
- A Cover Letter explaining what it means to provide Excellent Customer Service
- Attach Your Current Resume
- Attach Copies of Relevant Certifications
If qualified, you will receive further instructions on how to get started via email no later than 48 hours.
Thank you for taking the time to read our job posting.
Location: Anywhere
Compensation: Earn 25% - 50% of the question value (up to $35) for accepted answers
Telecommuting is ok.
This is a part-time job.
This is a contract job.
OK to highlight this job opening for persons with disabilities
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Ibm System Engineer
Click here to get more details & Apply to this job02/17/2012
Engineer with Specific knowledge on:
P5 (9117-MMA)
DS4000 1812 81A
DS4700 1814 72A
Compensation: NEG
Telecommuting is ok.
This is a part-time job.
This is a contract job.
Principals only. Recruiters, please don't contact this job p
oster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Desktop Pc Support Technician Greater Los Angeles Area
Click here to get more details & Apply to this job02/17/2012
Great Opportunity for a "charismatic" onsite PC Support Tech looking for something new and challenging. You will learn a lot in this roll and get the chance to work at several of our LA clients.
Contract position: 16-20hrs per week.
Rate: 20-25hr dependi
ng on experience.
Immediate Start
Location: Downtown LA and Greater Los Angeles
This role will involve:
Offering 1st and 2nd level onsite desktop computer support.
Responsible for resolving daily desktop support issues via remote support and onsite.
Previous experience with help desk and providing technical assistance, solutions to PC problems is required. Experience supporting Windows 7, Office suites and basic network skills a must. Mac experience a plus.
Excellent communications skills, customer service and initiative to solve problems of the utmost importance!
Please provide your resume to be considered.
Location: Greater Los Angeles Area
Compensation: $20hr - $25hr
Telecommuting is ok.
This is a part-time job.
This is a contract job.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Telemarket From Home Seattle
Click here to get more details & Apply to this job02/17/2012
We are a local furniture resourcing company looking for a telemarketer.
Must be personable/friendly and experienced.
between 3-6 hours a day for 5 days a week.
respond with resumιs
Location: Seattle
Compensation: 10-14 per hour based on experience.
Plus incentives
Telecommuting is ok.
This is a part-time job.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Conract Federal Contracting And Market Research Dod Dhs State Focus Washington Dc Area
Click here to get more details & Apply to this job02/17/2012
Washington, DC based federal business development consulting is seeking qualified individuals interested in free-lance contract work responding to federal contracting opportunities an/or conducting research projects on federal market sector opportunities
with respect to the Departments of Defense, Homeland Security, and State.
Qualified individuals should:
- Have experience with federal contracting, the federal acquisition processes, and in-depth knowledge of the different federal acquisition vehicles.
- Demonstrate a record of success in drafting, editing, and reviewing responses to BAAs, RFIs, RFQ's, RFPs or other posted contracting opportunities.
- Demonstrate ability to work collaboratively on federal market research projects and produce high quality written reports with minimal supervision.
- Prior federal government experience in DOD, DHS, State Department, or Federal Law Enforcement, or similar agencies is a strong plus.
- Prior corporate federal business development experience is a plus.
- DAWIA or FAC-C certification is not required but is a plus.
Additional Details:
- Work will be performed on a contract basis. This is not a full time position.
- High performing work will likely result in follow-on opportunities.
TO RESPOND: Send resume and statement of interest by email.
Location: Washington DC Area
Compensation: Negotiated per project.
Telecommuting is ok.
This is a part-time job.
This is a contract job.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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